Monitoring - We've applied a fix into production approximately two hours ago and have seen the improvements we've expected. We're continuing to monitor throughout the day.
Feb 03, 2023 - 12:15 EST
Identified - We are working on investigating the outage, in the meanwhile we are making some changes that we believe will improve the situation by EOD tomorrow
Feb 02, 2023 - 18:44 EST
Investigating - We are currently experiencing an issue where some customers are not receiving Community post notifications within an acceptable timeframe. Our teams are researching the root cause of these delays as a high priority. Other notifications are not affected.
Feb 01, 2023 - 17:31 EST
Welcome Ready Education's global site for our product status. This is your hub to understand the current state of platform, be aware of any issues, and get notified for any upcoming scheduled maintenance windows. Please use the subscribe functionality to be notified whenever our status changes.
After monitoring the change, we've seen Search results behaving as expected through additional testing and are closing this incident.
Jan 27, 15:39 EST
Indexing of data has completed and search results are returning to expected behavior.
Jan 27, 13:42 EST
We've identified the issue and applied a change to our production search configuration. We're currently re-indexing content to make it available in search and expect the full data to be available within two hours.
Jan 27, 12:35 EST
We're currently investigating an issue where some customers are not receiving results for searches within Campus Cloud.
Jan 27, 11:58 EST
While we will continue to monitor the production change we consider this incident resolved.
Jan 26, 11:48 EST
We have implemented a fix in production for this issue and are monitoring the processing of iCal feeds.
Jan 26, 11:30 EST
We've identified that the issue is a change in the way timezones are being represented by some systems that export iCal feeds. Our team is currently working on implementing support for this change in timezone definition and behaviors and creating test plans to handle this new variation. We will update this message as we identify the timeframe for release to production.
Jan 25, 08:15 EST
We are currently experiencing issues with some calendar feed integrations. Some events may display in the wrong timezone and some feeds are failing to synchronize. Our teams are researching the root cause of these issues as a high priority.
Jan 24, 12:55 EST